FAQ's

1. How can I place an order?
To place an order, simply browse our products, add your desired items to the cart, and proceed to the checkout. Follow the prompts to provide your shipping and payment information. Once your order is confirmed, you'll receive a confirmation email.

2. How soon will I receive my order?
The expected delivery time for products is approximately 5-7 business days following the shipment's departure from our warehouse.

3. From where are the orders shipped?
Answer: Our orders are shipped from our primary warehouse in Toronto, Canada. 

4. What types of events do you provide decor supplies for?
We offer a wide range of event decor supplies and accessories for various occasions, including weddings, birthdays, corporate events, baby showers, graduations, and more. We also provide a wide range of products for interior design, home decor, garden decor, etc. 

5. Can I browse your products by theme or color?
Absolutely! Our website allows you to filter products by themes and colors, making it easy to find the perfect decor to match your event's aesthetic.

6. What are the payment options available?
We accept major credit and debit cards, as well as PayPal. All transactions are processed securely to ensure your financial information is protected. We offer financing using the third-party application Flexiti Financing. The terms and conditions for the same are described on our website. 

7. What if I receive damaged or incorrect items?
We strive to ensure the quality of our products and accuracy in shipping. In case you receive damaged or incorrect items, please contact our customer support within 48 hours of receiving the order. We'll work to resolve the issue promptly.

8. Do you accept returns?
We accept returns for certain products after evaluation and depending on the product category. Please review our return policy for detailed information on the process and any associated fees.

9. Can I track my order's shipping status?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on our website or the carrier's site.

10. Do you offer wholesale pricing for bulk orders?
Yes, we do offer wholesale pricing for bulk orders. If you're planning a large event and need a significant quantity of decor supplies, please reach out to our wholesale team for special pricing and assistance. 

11. How can I get in touch with your customer support?
You can reach our customer support team through the "Contact Us" page on our website.

Alternatively, you can contact us at 647 946 2641. We're here to assist you with any inquiries, concerns, or assistance you may need.