Refund policy

For all Online purchases we have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We reserve the right to decline any refund requests that do not meet the standards and requirements necessary.

To start a return, you can contact us at info@weddingdecormall.shop. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@weddingdecormall.shop.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Special orders or personalized items, Glass/Mirror Items, Sale items or gift cards, Discontinued Items, Artificial flowers, Trees and Foliage 

All defective items are subjected to the manufacturer's warranty and will be repaired or replaced or if items are out of stock, store credit will be given. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by customer, it means return shipping is not refundable and is at the sole cost of the customer. For all orders with either paid shipping or free shipping, the actual shipping charge will be deducted from the full order amount.

You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

No Return, Exchange or Refund on any In-Store purchases.

Refunds will be processed for goods damaged before delivery, not during or after.